FAQ
Below are answers to the questions we hear most often. If you need anything else, reach out at kropelajewelry@gmail.com and we will help.
Materials & Care
What are KROPELA pieces made from?
Our jewellery is made from high-quality stainless steel with a gold-tone, silver-tone, or rose-tone finish. Select pieces also feature freshwater or baroque pearls, or crystal and cubic-zirconia accents.
Is this solid gold or sterling silver?
No. KROPELA is stainless steel with a durable plated finish, not solid gold, sterling silver, or brass. This is what keeps our prices fair and our pieces long-lasting.
Will the finish fade or tarnish over time?
No. The finish is tarnish-free and made to keep its colour with normal wear, so it will not fade the way many plated pieces do. See our Materials & Care page for full details.
How should I store and clean my jewellery?
Wipe pieces gently with a soft, dry cloth and store them in a pouch or box away from other items to avoid scratches. Avoid contact with perfume, lotion, and harsh cleaners on pearl or crystal accents.
Do you have a full care guide?
Yes. Our complete care guide lives at Materials & Care, including specific notes for pieces with pearls and stones.
Wearing & Everyday Use
Can I shower or swim while wearing KROPELA?
Yes. Our stainless steel pieces are waterproof, so you can shower, wash your hands, and swim without removing them.
Is it safe in the pool or the sea?
The steel itself is fine in chlorinated and salt water. We recommend rinsing pieces in fresh water afterwards and drying them, and removing items with pearls or crystals before long soaks to protect the accents.
Is KROPELA suitable for sensitive skin?
Yes. Our jewellery is hypoallergenic and designed to be worn comfortably every day, including by people who react to other metals.
Will it turn my skin green?
No. Because we use stainless steel rather than brass or low-grade alloys, it does not react with skin to leave green marks.
Can I wear it every day?
Yes. KROPELA is built for daily wear, from work to workouts to sleep, and the finish holds up to regular use.
Sizing
How do I find my ring or bracelet size?
Use our Size Guide for step-by-step measuring instructions and a conversion chart. If you are between sizes, we suggest sizing up.
What if a piece does not fit?
Unworn items can be returned or exchanged within 30 days, so you can swap for a different size. See our returns policy for details.
Are chain lengths adjustable?
Many of our necklaces and bracelets include an extender or adjustable clasp. Each product page lists the exact length and any adjustment range.
Personalization & Custom
Can I add initials, engraving, or a birthstone?
Yes. Personalization such as initials, engraving, and birthstones is available on necklaces, bracelets, and rings by consultation. Start at our Custom Jewelry page.
How does a custom order work?
Tell us what you have in mind through our Custom Jewelry page and we will confirm the options, timing, and price before anything is made.
Can personalized items be returned?
Personalized and engraved pieces are made to order, so they cannot be returned unless they arrive faulty. We confirm all details with you before production to avoid mistakes.
Orders & Shipping
How long until my order ships?
Orders are processed within 1 to 3 business days before dispatch.
How long does delivery take?
From dispatch, delivery takes 7 to 14 business days in the US, 7 to 15 business days in the UK and EU, and 10 to 20 business days for the rest of the world.
How much is shipping?
Shipping is a flat $9 worldwide, no matter where you are or how much you spend. All orders are sent with tracking.
Will I be able to track my order?
Yes. Every order is tracked, and you will receive a tracking link once your parcel is dispatched.
Do you ship internationally?
Yes. We ship worldwide. Any import duties or taxes are set by your country and are the recipient's responsibility.
Returns & Exchanges
What is your return policy?
You can return unworn items within 30 days of receiving them. Pieces must be in original condition with any packaging included.
Are there items that cannot be returned?
Pierced earrings cannot be returned for hygiene reasons unless they arrive faulty, and personalized pieces are non-returnable unless faulty.
How do I start a return or exchange?
Contact us at kropelajewelry@gmail.com with your order number and we will guide you through the process. Full terms are in our returns policy.
Payments & Account
What payment methods do you accept?
We accept major cards, PayPal, and Shop Pay, including Shop Pay installments where available.
Is my payment secure?
Yes. Payments are processed through trusted, encrypted providers, and we never store your full card details.
What currency are prices shown in?
All prices are shown in US dollars (USD).
Do I need an account to order?
No. You can check out as a guest, though creating an account makes it easier to track orders and reorder.